In this conversation lesson, students learn hotel-related vocabulary and discuss the topic in small groups.  This is a good lesson for students who travel internationally.


Teach the following terms:

Amenities: room service, concierge service, laundry service, airport shuttle, business center, conference room, pool, Jacuzzi/hot tub, sauna, spa, complimentary breakfast, balcony, view, mini bar, safe, pay-per-view movies, wireless internet (wi-fi), king size bed, queen size bed, single/twin bed

Star classifications: one, two, three, four, and five-star hotels

Types of rooms: single room, double room, suite

People: receptionist/front desk clerk, concierge/porter, housekeeper/maid, bellhop, doorman

Actions:  to make a reservation/to book a room (British), to check in, to check out, to tip/to leave a tip, to order room service, to request a wake-up call, to make a complaint, to pay a late check-out fee

Places: lobby, lounge, front desk, elevator

Conversation Questions

1. What was the last hotel you stayed at? How many stars was it (or how many do you think it was)? Tell your group about the amenities at the hotel. Did you enjoy your stay there?

2. Have you ever stayed at a very bad hotel? Where were you? What was the experience like? What was the room like? What amenities did the hotel offer? What amenities didn’t they offer?

3. Which of the amenities we listed are important to you when you travel? Which amenities are not important to you? Why?

4. Have you ever attended a business conference at a hotel? What specific amenities did they have for business people? Were there enough facilities to accommodate everyone?

5. What type of research do you do before you make a reservation at a hotel? How do you decide where to stay? Do you check to see how many stars a hotel is before booking the room?

6. Is it common to tip hotel employees in your country? Who do you tip?

For more business English conversation lessons, please visit the Conversation Lessons section of the site.